Terms and Conditions
Our returns and cancellation policy is as follows:
We are happy to offer a full refund on goods returned with a receipt within 28 days of purchase except on any cut lengths of material, ribbons or trims or any balls of wool. All goods returned must be unused and unsoiled.
All refunds will be provided in the same form and to the same account as the original payment.
We try very hard to keep class costs to a minimum for you which necessitates the following policy:
a) Cancellation by you:
Full refunds by way of Stitched By You Gift Vouchers will be provided if you cancel your booking more than 14 days before the course/class date. These vouchers can be used to book an alternative course/class or for purchase of goods in our shop.
Unfortunately it is not possible to offer refunds on any class/courses cancelled with less than 14 days notice due to the additional costs involved in securing replacements or continuing the courses/classes with fewer numbers.
Similarly refunds are not available if you are unable to attend on any classes that are part of a multiple class course.
b) Cancellation by us:
In the unlikely event of us having to cancel a class/course we will give at least 24 hours notice and offer to transfer you to another class/course or provide you with a Gift Voucher or a full refund, whichever you prefer. We will not, however, be held liable for any other costs or expenses that you may incur as a result of a cancellation by us.